UGREEN Hard Disk Storage Bag Small (40707)

Delivery and Service

We send all shipments through Australia Post or by road freight courier services.
All goods are dispatched the next working day after your payment is received so you will receive your order quickly.

Our warehousing and dispatch systems combined with courier and eParcel (Australia Parcel Post) agreements ensure a speedy dispatch and delivery.
Our systems automatically keep buyers informed of order status and delivery tracking at every step, greatly increasing our customers sense of security in the entire process. Free Shipping  items may have a shipping fee applied to some postcodes depending on the products and destination. See the cart checkout page for the final price to your destination.

We are unable to guarantee a delivery on any specific dates or times as this is not
something our delivery partners would be able to guarantee neither.

Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service
representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt:

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel in your local Post Office. If your item is delivered by Aramex or Allied Express, the arrangement will be made in advance to ensure your item arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver: 

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team. Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

UNDELIVERABLE POSTCODES: 

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
All items

Links to other websites: 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Bulky items:

Please kindly contact your account executive for more information if you need the item to be delivered to the remote areas to ensure your order could be processed
successfully if the extra postage can not be obtained by the postage query bar.

Pal to Pal reserves the right to modify this Delivery and Service in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Delivery and Service on the Pal to Pal website.